Return & Exchange

Return & Exchange Policy for Fashion Runs the World

At Fashion Runs the World, we strive to handle returns on a case-by-case basis with the goal of ensuring our customers are always happy. We stand by the quality of our products and services and aim for 100% satisfaction. Our philosophy is to treat customers fairly and respectfully, and we expect the same in return. When items are returned, refunds are processed using the original payment method. If no proof of purchase is available, we may ask for identification, and a refund will be issued at the current price via a Fashion Runs the World gift card.

Return Options:

Bring to a Store

Head to any of our registers for assistance.
Refunds can take 3–5 business days to reflect in your account.
Locate a Fashion Runs the World store near you.

Send by Mail

Begin your return process online.
Ship items using the prepaid label we’ll email for you to print at home. No printer? Just show your QR code at an eligible USPS or FedEx location, and they will print the label for you.
Returns are typically processed in 8–12 business days, and refunds can be expected 3–5 business days after that.

Start Your Return:

Visit our website at fashionrunstheworld.com to begin the return process.

Frequently Asked Questions:

How do I exchange an item?

For the fastest service and selection, please place a new order online for replacement items, or call +1 (206) 499-5936 for assistance.

How are refunds credited?

Refunds are credited to the original form of payment, including gift cards. If you don’t have proof of purchase, we may issue a refund in the form of a gift card. Keep your gift card—even if it has a $0 balance—as refunds may be credited back to it.

How do I make an international return?

For returns outside the U.S., please contact our customer service to receive a Return Merchandise Authorization (RMA) form. Mail the completed form and your items to us at JM55+R4 Seattle, Washington, United States.

Do I need a receipt for my return?

Having your receipt or order number will help speed up the process, but if you don’t have one, we’ll try to find your purchase record. If no record of the sale is available, we may require personal identification and issue a refund via a Fashion Runs the World gift card.

What about items containing hazardous materials?

These items need to be shipped separately and labeled appropriately according to USPS regulations. Be sure to use the special label we provide.

Store-Specific Policies:

Balsam Hill Products: Returns are accepted within 30 days of purchase or by December 25 (whichever comes first). To return Balsam Hill items, please contact us at +1 (206) 499-5936. These products cannot be returned in-store or by mail.

Casper Beds:

Please call +1 (206) 499-5936 for assistance with returns or exchanges.

Fine Jewelry:

Follow the instructions provided in your shipment. You must include the return section of the packing slip and insure the package. Fine jewelry may also be returned to Fashion Runs the World stores that carry fine jewelry.

Additional Information:

Gift Cards:
Fashion Runs the World gift cards cannot be returned or redeemed for cash unless required by law.

Green Shipping: To minimize waste, your order may arrive in a recycled shipping box.

Restocking Fees: We do not charge restocking fees.

Refund Timeframes:

For items returned by mail, refunds typically take 5–7 business days after we receive your return.
PayPal or Afterpay transactions may be refunded proportionally to the payment methods used.

Designer and Special-Occasion Items:

Special-occasion dresses and some designer products may have tags indicating they cannot be returned if the tag is removed. This ensures these items remain in their original, unworn condition.

For Any Questions or Assistance: Please reach out to our customer service team at +1 (206) 499-5936 or visit our website at fashionrunstheworld.com for more information.